Refund policy

RETURN/EXCHANGE POLICY

We accept exchange requests up to 14 days from date of receipt of the package as reported by the postal carrier’s tracking on any regular priced item (excluding those outlined below). All sale priced, discounted, and clearance items are not eligible for exchange. Additionally, once a preorder item has been purchased and the product has been ordered cancelations/refunds are not available.

Step 1: Garments must be returned in the original condition received; unworn, unwashed, unmarked, unaltered, and suitable for resale. Any item returned that are not in resalable condition (pet hair, lint, stains, damaged, etc) will not be honored and will be considered surrendered.

Step 2: Please contact customer service via email at nick@nordicregalia.com so that we can make sure we have the item you wish to exchange for in stock. If replacement is unavailable customer may elect to receive a refund for said item. A return address will be provided at that time.

Step 3: Please be sure to keep your tracking information. We cannot honor an exchange until item(s) is(are) received. 

*** Please provide the printed out of any correspondence we have had with you or a note outlining what the item(s) is(are) being exchanged for.

Once the customer’s return is received and item(s) have been reviewed to meet the previously stated requirements Nordic Regalia will process the exchange and send out the item(s). Returns will be processed within 72 hours of receipt.

No Refunds: Please note that we are happy to exchange an item for you if you qualify above. Do to the costs of shipping both ways this is not possible for a small business such as ours.